FAQs

What is hellodox?

HelloDox is a digital healthcare ecosystem built for Medical professionals. The platform helps in real time collaboration, secured exchange, organised communication among medical professionals and between medical professional and patients.

How HelloDox can help Medical Professionals?

HelloDox is created to assist Medical Professionals in real time connection, communication, collaboration, patent records management, clinic management, and Patient queue/token management, electronic medical record management, managing calendar and appointments, receiving online payments, online case discussion, patient referrals, providing online consultation/tips and to explore newer opportunities. HelloDox also provides medical professionals an unique one stop platform to communicate with stakeholders in health care Industry such as Hospitals & Clinics. Our exclusive ecosystem will empower medicos to manage their patient diagnosis, patient related communication and consultation remarks, disease history and appointment anytime on their fingertips. HelloDox has launched India’s first medical Job portal, where job seekers and applicants (doctors and students) can directly connect with each other to explore the jobs, internships and residencies.

How Hellodox can help me professionally?

HelloDox helps medical professional in multiple ways. It helps in managing Patient case history, referring patient to experts, getting patient referrals from other doctors, creating professional profile accessible to patients/hospital, managing patient appointments & reminders, managing clinic, managing patient queue/token and looking for newer inter ship/job opportunities.

How can I find batchmates/Colleagues?

You can do search with name, college name, years of graduation, specialization. You should also check college & hospital groups to find your batch mates, co-residents & colleagues.

Are there any charges for Membership?

We invite you to join Hellodox without any membership cost!

Why my medical education credentials are required to be submitted?

Our rigorous hand-curated verification process is aimed at stopping fake profiles and quakes in HelloDox. HelloDox is built around HIPAA compliance to ensure safe storage to your documents. The documents are kept confidential and are not meant for sharing and trading with any 3rd part website or agencies.

Can I access Hellodox without medical education credential submission?

You can create your HelloDox profile. It remains non-verified till medical credentials are submitted. As non-verified member you have limited access. To explore complete features of HelloDox verified member access is required.

How safe is my data?

HelloDox is built around HIPAA compliance to ensure safe storage to your documents. The documents are kept confidential and are not meant for sharing and trading with any 3rd part website or agencies.

Can Patient access my data?

You can choose to create your public professional profile. Only this profile would be accessible to patients. No other data would be accessible to patients.

How to get my profile verified?

After activation please get your account verified through following options.
Option-1
1) Login to your HelloDox Profile.
2) Upload scanned copy of college Id/College Passing documents to proof your medical educational credentials.
Option-2
1) Send scan copy of college Id/College Passing documents to proof your medical educational credentials to verify@HelloDox.com. Please make sure to send from same mail id which you used for making HelloDox account.
Option-3
1) Send scanned copy of college Id/College Passing documents to proof your medical educational credentials to our whatsapp number-> (91-8956208933). Please provide your email id in the message.

When can our data be disclosed?

Our business policy is not to share your personal and professional information with any 3rd party vendors. However in exceptional circumstances, we might have to disclose the information in adherence to our privacy policy. Those circumstances are: In case of acquisition of KreativSARG Technology Solutions or HelloDox by a new company. In such a condition, notifications will be sent to each user. The acquiring company will also adhere to the listed set of privacy policy. If and when directed by civil or criminal subpoenas , or under the direction by law enforcement agencies Users have right to know about the details of personal record stored with HelloDox, under Information Technology Act, 2000. Users can write an email to contact@HelloDox.com to speak, clarify, contest and suggest any information or grievances. Our legal team will quickly work with you to resolve the complaint and modify or delete the conflicting information.

How does Job Search work in Hellodox?

HelloDox provides “Search and Apply for Jobs” features to medical professionals. The objective of this feature is to provide the creator of jobs a unique opportunity to directly connect with applicants. This feature is restricted only to the members of HelloDox community. Only registered Doctors and Medical Students can post and apply for jobs. HelloDox does not vouch for authenticity and validity of posted Jobs. The job creator, who is the registered user in HelloDox, is the sole owners of posted jobs. Job seekers are recommended to interact with job poster to get the detailed information about posted jobs.

What happens to personal documents in case of deactivation?

Users can upload private documents to HelloDox. Doctors and medical students can upload private documents and documents related to their patients in Virtual Clinic Document Storage. We keep the documents private and it will not be visible to any other user, unless the user who uploaded the document, choose to share it with his connections in the website. The stored documents are not meant for sell or monetization. We keep those documents pricy to up loader. We, in no means, will sell or share those documents with external vendors. In the case user deactivates the account, the documents will be still tagged with the account and hence will be kept in frozen state till the user reactivates the account. The documents will not be shared with any external vendor for any reason.

How hellodox verifies Profile?

HelloDox has 3 stage verification processes to ensure that only rightful users are allowed in HelloDox Platform. Unless all stages of verification are not done, HelloDox does not allow the “UNVERIFIED” user to do the following: Post or Comment on the social walls( HDiscuss and Groups) Apply for Medical jobs Use Virtual Clinic as primary Physician to collaborate with specialists We encourage users to get their profile VERIFIED in order to use HELLODOX services. Only a REGISTERED user can login into HelloDox. Profile is not VERIFIED unless the user does not provide an evidence of legal medical practitioner or medical Student under acts of Government of India or State Governments in Republic Of India. Only a VERIFIED User can use all services of HelloDox. User can send their complaints to contact@HelloDox.com. Our customer care and legal team will swiftly resolve the issue with you.

How does “Virtual Clinic” work?

The module, Virtual Clinic, will enable Primary Physicians to communicate and collaborate with specialists. HelloDox allows physicians to share Documents, Images, Medical Reports and Diagnosis of patients with each other. HelloDox advices Doctors (Primary Physicians and Specialists) to use discretion while sharing diagnosis, symptoms and recommendations regarding a patient’s case history. HelloDox allows you to acknowledge, recall and selectively share the messages (posts) according to medical IT guidelines. The objective is to allow a transparent communication between physicians and shorten the time of decision making. Virtual Clinic restricts the “Right of consultation” invite to primary physician. Only a primary physician can transfer the right of being a “Primary Physician” to another consultant. In case the patient deceases or ceases to consult the primary Physician; the latter can deactivate the Patient profile page in Virtual Clinic. The page can be re-activated again in future- if the patient re-starts the consultation service with primary physician. Primary Physicians have option to share the posts (comments) on Virtual Clinic wall with either 1 or many Specialists. If shared with 1 Specialist, the post(s) will appear in both the primary physician’s wall and specialist’s wall. If shared with multiple Specialists, the post(s) will appear in multiple walls of all participants. Specialists cannot post PUBLIC posts in Virtual Clinic. The philosophy is that the primary physician is the owner of a patient’s profile and decisions. Specialists are stakeholders in decision making and are advised to facilitate physician in his/her decision making. Specialists can only post targeted and private messages. Doctors are not recommended to share the information of Patients beyond the consultation Circle. HelloDox will not be responsible for any untoward behavior and unethical code of conduct by either primary physician(s) or Specialist(s). We do not endorse the private cases to be discussed in Public Wall of HelloDox. If the physician chooses to discuss the case beyond consultation circle; HelloDox recommends doctors to advice discretion. According to HelloDox policy of Patient Privacy, name and profile of patients should not be disclosed in public posts, beyond Virtual Clinic. HelloDox, however, does not vouch for authenticity, accuracy and validity of any information, document and diagnosis history of any patient in the website and in Virtual Clinic Module. We have left the right of authenticity to Physicians and Specialists. Virtual Clinic module is meant to be a professional chat around a complex case and hence users are recommended to exercise restraint and post responsibly.

Who can make Friends in Hellodox?

Only Verified Doctors and Medical Students can add friends in HelloDox. We do not allow unverified users to add the friends as HelloDox is driven by the objective of “Run By Doctors and Medical Students”. In order to keep fringe and unverified members out of the professional connections of a medical professional, HelloDox has adopted the strict policy of “Only for Doctors and Medical Students”. Every doctor and medical student, who has been affiliated and recognized by Government of India, is eligible for HelloDox membership. A member has to submit the following document (Online or offline) for verification. Profile is not VERIFIED unless the user does not provide an evidence of legal medical practitioner or medical Student under acts of Government of India or State Governments in Republic Of India. Only a VERIFIED User can use all services of HelloDox. You can send an email to contact@HelloDox.com to ask for details. Our customer care team will call/mail you back to arrange a visit for document verification.

Who can follow and can have followers?

Only Verified Doctors and Medical Students can follow one or many users in HelloDox. We do not allow unverified users to follow as HelloDox is driven by the objective of “Run By Doctors and Medical Students”. In order to keep fringe and unverified members out of the professional connections of a medical professional, HelloDox has adopted the strict policy of “Only for Doctors and Medical Students”. Every doctor and medical student, who has been affiliated and recognized by Government of India, is eligible for HelloDox membership. A member has to submit the following document (Online or offline) for verification. Profile is not VERIFIED unless the user does not provide an evidence of legal medical practitioner or medical Student under acts of Government of India or State Governments in Republic Of India. Only a VERIFIED User can use all services of HelloDox. You can send an email tocontact@HelloDox.com and/or support@HelloDox.com to ask for details. Our customer care team will call/mail you back to arrange a visit for document verification.

What is the difference between Friends and Followers/Following?

HelloDox has both “Friends and Followers” to build and expand the HelloDox social network. We recommend doctors/medical students (users) to add others as Friends- if the purpose is to share information, documents, patient information and mails among each other. If the intent is to just follow the latest posts from the others, the user can follow one or many doctors/medical students. Doctors can always make followers as friends. Similarly following doctor/medical students can also be added as friend.